Artificially Intelligence (AI) Virtual Customer Service Agent Solution for multichannel (web, email, social media (Facebook, Whatsapp, e.t.c) engagements.
How is AI used in customer service?
Artificial Intelligence is currently being deployed in customer service to both augment and replace human agents – with the primary goals of improving the customer experience and reducing human customer service costs. … AI for sorting and routing support inquiries. AI for enhanced phone support.
When it comes to supporting experience, customers seek familiar, informal, and, most important, immediate forms of contact. That’s why, for brands seeking to interact directly with consumers, real-time communication is a no-brainer. We present our Virtual Agent solution enhanced with natural language understanding which helps customer service teams automate simple tasks and create better experiences for their customers.
This provides the following benefits :
Increased Customer Agent Efficiency
Empowers agents by giving them a helping hand — which lets them focus on more complex issues and scale her operation even with limited resources.
Personalization at Scale
The ability to combine customer data, machine learning and AI can help to deliver an unrivaled level of personalization throughout the customer journey.
Customer service that’s always-on
Automated customer service is not constrained by time zones or public holidays. This gives organizations the ability to deliver always-on customer service to resolve issues as soon as they arise.
Reliable service, wherever customers need it
Customer service powered by AI technology provides a level of reliability that cannot be matched by its human counterparts. Chatbots are free from many afflictions and biases that can negatively impact customer interaction.
You only have to train them once
Hiring and training staff takes time and money. In fact, on average, it costs a lot to hire a call customer service agent, and an additional more to train them. These costs can quickly grow with an increase in staff attrition, a common problem at customer support centers. Automation platforms can offer huge time and cost savings in this space.
We hereby request for a brief meeting with you to understand how we can help in the automation of your service engagement across your various channels ( Facebook, Twitter, Email, WhatsApp e.t.c)